1. Identification
Company name: HORIZONS D’ALSACE
Legal form: Association governed by local law pursuant to Articles 21 to 79 of the local Civil Code of Alsace-Moselle.
RNA: HORIZONS D’ALSACE is registered in the Register of Associations of the District Court of Kaysersberg on 21/11/1985 under Volume 7 Folio No. 6.
Registered office address: Hôtel AU BOIS LE SIRE, 20 rue Charles de Gaulle, 68370 ORBEY
Secretariat address: Hôtel DU FAUDE, 28 rue du Général Dufieux, 68650 LAPOUTROIE
SIRET: FR 82 - 37920985100037
Financial Guarantee: GROUPAMA, 126 rue de la Piazza, F-93199 NOISY-LE-GRAND CEDEX
Professional Civil Liability Insurance: ALLIANZ IARD, 1 Cours Michelet CS 30051, F-92076 PARIS LA DEFENSE CEDEX
NAF Code: 8299Z
VAT number: FR82379209851
Registration number in the register of travel and holiday operators: IM068150004
2. Information about the stays
The stays offered on this website constitute a prior offer subject to these General Terms and Conditions. The information presented (hotels, dates, itineraries, services, prices) is indicative and may be updated. Any modification prior to booking confirmation will be communicated to the customer.
Each stay includes a detailed description, the services included, and the specific conditions applicable.
3. Registration and booking
Individual clients
Registration is made via the booking form on our website. Registration will be taken into account upon receipt of the booking form and subject to availability.
After receiving your request, Horizons d’Alsace sends a detailed proposal to the email address provided in the booking form.
The booking is confirmed after payment by the client of a deposit of €100 per person or the full amount if arrival is less than one month away.
Registration for one of our stays implies full acceptance of these General Terms and Conditions of Sale.
Groups
For groups of more than 2 persons, all registrations must be combined on a single booking form including the contact details of the person responsible for the booking.
Registration will be taken into account upon receipt of the booking form and subject to availability.
After receiving your request, Horizons d’Alsace sends a detailed proposal to the email address provided in the booking form.
The booking is confirmed after payment by the client of a deposit of €100 per person or the full amount if arrival is less than one month away.
We strongly recommend a single global payment of the deposit for the entire group to facilitate administrative management.
Separate payment per participant is possible with prior agreement from Horizons d’Alsace; however, administrative fees may apply to cover the additional management.
Registration for one of our stays implies full acceptance of these General Terms and Conditions of Sale.
4. Payment of the balance
The balance of the stay must be paid 30 days before arrival.
For registrations made less than 30 days before arrival, full payment is required upon booking confirmation.
Methods of payment: bank transfer free of charges or credit card payment via a secure page on our website through a link sent by Horizons d’Alsace.
We strongly recommend global payment for the entire group to facilitate administrative management.
Separate payment per participant is possible with prior agreement from Horizons d’Alsace; however, administrative fees may apply.
A paid invoice will be sent by email after receipt of the balance payment. The applicable VAT is stated on the invoice.
5. Liability and risks
Participants are responsible for their own safety and behaviour during the stay. Horizons d’Alsace cannot substitute for the individual responsibility of each participant.
Acting as a tour operator, Horizons d’Alsace selects various service providers and cannot be held responsible in place of them; each provider retains its own liability.
Self-guided hikes (on foot, by bike, snowshoes or mountain bike) are tours sold without a guide. The package includes an itinerary description and a map or area plan. Self-guided hikes therefore require adequate knowledge of map reading and orientation, particularly in mountain areas. Each participant must comply with safety rules and follow the advice provided in the route guide. Horizons d’Alsace cannot be held liable for accidents resulting from a participant’s imprudence, misinterpretation of the description, map-reading errors, or changes to trail markings on site.
Self-guided hiking implies acceptance of a risk, however minimal, which may result in particular from changes in natural elements along the itinerary.
Consequently, each participant agrees to accept this risk and not to hold Horizons d’Alsace or the various service providers liable for any accidents or incidents that may occur. This also applies to beneficiaries and family members.
Participants are advised to take out personal insurance covering accidents, civil liability and repatriation.
6. Modification and cancellation
Modification
Any modification requested by the client after confirmation will incur an administrative fee of €50.
Cancellation
Fees retained in case of cancellation:
31 days before arrival: €50 (administrative fee)
30 to 20 days: 30% of the total stay amount
19 to 10 days: 40% of the total stay amount
9 to 6 days: 60% of the total stay amount
5 to 0 days or no-show: 100% of the total stay amount
The client may take out cancellation insurance to protect against cancellation fees.
Cancellation by Horizons d’Alsace
Horizons d’Alsace will offer an alternative solution or full reimbursement of the sums paid.
7. Force majeure
Horizons d’Alsace cannot be held liable in the event of circumstances beyond its control, such as: natural disasters, strikes, extreme weather conditions, administrative restrictions.
In such cases, the stay may be postponed or cancelled with reimbursement of the sums paid, minus administrative fees.
8. Right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, the client does not benefit from any right of withdrawal for stays booked on this website.
9. Personal data protection (GDPR)
Personal data collected in the context of bookings is processed in accordance with Regulation (EU) 2016/679 (GDPR).
The processing methods, purposes, retention period and rights of data subjects are detailed in our Data Protection Policy available on our website under the section “Legal Information”.
Acceptance of these General Terms and Conditions of Sale also implies acceptance of the personal data protection policy.
10. Applicable law and jurisdiction
These General Terms and Conditions of Sale are governed by French law.
Any dispute relating to the performance or interpretation of the contract shall be submitted to the competent court of the registered office of Horizons d’Alsace.